Allpoint FAQ

What is an ATM surcharge?

Commonly referred to as a surcharge or convenience fee, this is the fee the owner of the ATM machine assesses to all foreign cardholders (i.e. someone that is not a card holder of the institution owning the ATM).

How can I sign up for Allpoint®?

Access to Allpoint's surcharge-free* network is available to all City National Bank cardholders. Our customers do not have to register.

What are the fees associated with Allpoint®?

As a City National Bank cardholder, there is no fee* associated with Allpoint®. As an added bonus, our cardholders will not be charged the $1.00 foreign fee when using an Allpoint® ATM.

Where are Allpoint® ATMs located?

Allpoint's 55,000 surcharge-free ATMs are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS Pharmacy, Walgreens, 7-Eleven, Hess and Costco.

Cardholders may use the ATM locator on our homepage. A full listing of ATMs is also available at

What if I am charged a surcharge fee using an Allpoint® ATM?

Please call the Allpoint® Network Service line to submit a refund request. They can be reached at 1-800-809-0308.

Are there any limitations to the number of times I can use an Allpoint ®ATM?

No. Our cardholders get unlimited access to all Allpoint® ATMs.